About the role
As a Junior Technician at Unitotal, you are the front line for customer support and day-to-day technical operations. You triage tickets, resolve common hosting and VoIP issues, escalate complex incidents, and help keep managed environments stable while you grow into deeper systems work.
What you'll do
- Respond to support tickets and resolve common customer issues.
- Monitor hosting, VoIP, and managed IT alerts with the team.
- Document resolutions and improve runbooks for recurring problems.
- Assist seniors with provisioning, backups, and basic server tasks.
- Escalate incidents clearly with reproduction steps and impact notes.
What we're looking for
- Interest in networking, Linux, hosting, or VoIP support.
- Clear written communication and customer-friendly tone.
- Basic troubleshooting skills (DNS, email, accounts, connectivity).
- Willingness to learn our stack and follow operational checklists.
- Based in Canada; remote-first with overlapping Montréal business hours.
Benefits
- Competitive salary
- Remote-first flexibility across Canada
- Learning budget and conference support
- Health benefits
- Real ownership on products that ship
